Privacy Policy

Effective Date: 06/10/2020
Last Updated: 06/10/2020

1. Introduction

Welcome to IGODOO Stores UK (“IGODOO”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (EU GDPR).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, purchase products, subscribe to our newsletters, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Username and password
• Date of birth (where required)

Payment Information

Payments are processed through secure third-party payment providers. We do not store your complete debit or credit card information on our servers.

Payment providers may collect:

• Card details
• Payment verification information
• Transaction records

Order Information

We collect information relating to your purchases, including:

• Products ordered
• Order value
• Delivery preferences
• Returns
• Refund history

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Operating system
• Device information
• Time zone
• Pages visited
• Referral source
• Website usage statistics

Marketing Information

If you subscribe to our communications, we may collect:

• Marketing preferences
• Newsletter subscriptions
• Product interests
• Promotional interactions

3. How We Collect Information

We collect information when you:

• Create an account
• Place an order
• Contact customer support
• Subscribe to newsletters
• Participate in surveys or promotions
• Leave reviews
• Browse our website
• Accept cookies
• Interact with our social media channels

4. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Verify your identity
• Manage customer accounts
• Process payments
• Provide customer support
• Respond to enquiries
• Improve our website and services
• Personalise your shopping experience
• Detect and prevent fraud
• Maintain website security
• Comply with legal obligations
• Send service notifications
• Send promotional communications where you have given consent
• Conduct business analytics and performance reporting

5. Legal Basis for Processing

We process your information where necessary:

• To perform our contract with you
• To comply with legal obligations
• To protect legitimate business interests
• With your consent
• To establish, exercise, or defend legal claims

6. Cookies

Our website uses cookies and similar technologies to:

• Keep you signed in
• Remember shopping cart contents
• Improve website performance
• Analyse visitor behaviour
• Personalise content
• Deliver relevant advertising

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

7. Marketing Communications

With your consent, we may send:

• Product updates
• Promotional offers
• Newsletters
• Seasonal campaigns
• Discount notifications

You may unsubscribe at any time using the unsubscribe link contained in our emails or by contacting us directly.

8. Sharing Your Information

We may share your information with trusted third parties, including:

• Payment processors
• Delivery and courier companies
• IT service providers
• Website hosting providers
• Cloud storage providers
• Customer support platforms
• Marketing service providers
• Analytics providers
• Fraud prevention services
• Government authorities where required by law

We never sell your personal information to third parties.

9. International Data Transfers

As an international e-commerce business, your information may be transferred to and processed in countries outside the United Kingdom.

Where such transfers occur, we implement appropriate safeguards, including contractual protections and recognised legal transfer mechanisms, to ensure your personal information remains protected.

10. Data Security

We implement appropriate technical and organisational measures to protect your information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Security measures include:

• SSL encryption
• Secure payment gateways
• Firewall protection
• Access controls
• Security monitoring
• Regular software updates

Although we strive to protect your information, no internet transmission can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions
• Provide customer services
• Meet accounting obligations
• Resolve disputes
• Enforce agreements
• Comply with legal requirements

When information is no longer required, it is securely deleted or anonymised.

12. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Withdraw consent
• Receive a copy of your information in a portable format
• Lodge a complaint with the relevant supervisory authority

Requests may be submitted using the contact details provided below.

13. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will delete it promptly.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage users to review their privacy policies before providing personal information.

15. Account Security

You are responsible for maintaining the confidentiality of your account credentials.

Please notify us immediately if you suspect unauthorised access to your account.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

Any updates will be posted on this page together with the revised effective date.

Continued use of our website following such changes constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

IGODOO Stores UK

Email: privacy@igodoo.com

Customer Support: support@igodoo.com

Website: https://igodoo.com

If you believe your data protection rights have been violated, you also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.